How to Find, Claim and View Collectables in HxAR

Open Collectables and read the captured empty state

Collectables is one of the destinations on the rotating outer dashboard dial. Rotate until its shortcut is visible, allow the dial to settle and tap it. The back control returns to the previous screen.

The 0 OWNED count in this screenshot means that the signed-in account loaded no owned grant records. It is not a collection limit, a lifetime total or evidence that the feature failed. The current query returns at most 200 grants without another page, so a larger account could also be undercounted. No collectables yet is the normal empty presentation; a fresh development database can reach it before the new record types exist, while Loading Collectables or an information message describes a different state.

The empty-state instruction to buy a map tile or cross an eligible GEO area names the two possible reward routes; it is not a guarantee. A tile review can say Tile only, and a qualifying area crossing can still produce no offer.

The headline Found safely. Kept permanently. is the app’s interface wording. In the current grant model, a claimed or awarded collectable has no built-in expiry date. That wording is not a guarantee that a cloud service, account or asset file will exist forever, and a future trusted transfer could change the owner of a transferable item.

My Collectables, Discoveries and Exchange are different

My Collectables loads up to 200 of the account’s newest owned grant records. Discoveries loads up to 100 account-specific GEO offers, including available, claimed and expired states. Neither list currently requests another page. Exchange displays active listings and the signed-in account’s recorded trade activity when trusted server records exist.

The header count belongs to My Collectables even when another tab is selected. An available discovery is only a reservation; it does not increase the owned count until a successful claim creates the account’s grant.

Pull down to refresh when a notification or recent action has not appeared. Loading and claims need a valid HxAR sign-in and CloudKit connection.

A HexTile purchase can include one disclosed random reward

The map’s Review Tile Purchase sheet loads the collectables currently eligible for the signed-in account before the user can confirm a virtual HexTile purchase. It shows the chance of receiving a collectable, rarity odds and individual item odds. If the eligible list is not empty, the screen says Exactly one reward; if it is empty, it clearly says Tile only.

The eligible set can depend on availability dates, distribution settings, duplicate rules and collectables the account already owns. The catalogue also stores a maximum-supply value, but the reviewed client does not enforce it when calculating eligibility. If the eligible set changes while the purchase sheet is open, HxAR stops the purchase and asks the user to review refreshed odds rather than silently using different odds.

A successful eligible tile purchase normally creates the collectable grant immediately and shows its title and rarity in the confirmation. The HexTile entitlement and the collectable are separate records: the tile follows its renewable one-year ownership rule, while the collectable grant has no expiry field.

Hexagon Tokens and collectables are virtual HxAR service features. They are not cash, cryptocurrency, investments, winnings or real-property rights. Apple shows the price before a Token purchase, and HxAR must continue disclosing the random-reward odds before the related virtual-tile purchase.

Pocket discovery is optional and begins with a safe baseline

If the banner says Pocket discovery needs setting up, select Manage to open Settings, then scroll to Nearby Collectables. The feature switch is stored on that device. Turning it on starts Apple’s permission flow; turning it off stops HxAR’s significant-location monitoring but does not revoke an Apple permission or remove earlier offers, grants, notifications or local attempt history.

Always Location is needed for background significant-location monitoring when HxAR is not being actively used. Notification permission allows a Lock Screen alert but is not the same permission as location. The banner’s active state checks that the feature is enabled, background monitoring is running and Always Location is allowed; it does not prove that system alerts are enabled.

When monitoring begins, HxAR records the current coarse area as a baseline. The starting position does not count as a crossing. Verified foreground locations can also enter the same discovery process while the feature is enabled.

Crossing a broad GEO area does not guarantee a discovery

HxAR converts a recent verified location into an approximately 400-metre discovery cell. After a baseline exists, moving into another cell can become an eligible crossing. The offer stores the coarse cell identifier and a broad place name rather than an exact target coordinate, although the device location is still accessed to calculate the cell and resolve that area name.

Only a recent verified GPS update enters this process. Entering coordinates into Map Search or moving a map does not manufacture a crossing or create a discovery offer.

A crossing can be ineligible because the campaign is paused, the cell was already attempted during that UTC day, the daily limit was reached, a cooldown is active or no suitable catalogue asset is available. Even an eligible crossing can be a miss. No crossing guarantees an offer.

The source’s fallback development campaign uses a 1-in-20 chance for an eligible crossing, up to three attempts per UTC day, a four-hour cooldown and a guaranteed offer after 20 consecutive misses. Live campaign values can be changed through CloudKit and are not displayed on this normal Collectables screen, so those fallback figures are not a promise of the current live rate.

Do not travel, trespass, cross a road or enter an unsafe or restricted place to trigger a discovery. HxAR deliberately does not reveal a precise collectable target. Use the feature as a background addition to normal, lawful movement rather than as navigation.

A GEO discovery becomes yours only after a timely claim

A successful discovery creates an account-specific offer and can add both an Apple notification and an item to HxAR’s notification feed. The Lock Screen alert can include the collectable title and broad area, so review Apple’s notification-preview setting if that information should stay hidden. Open Discoveries directly or follow a supported Collect action from the notification.

An offered card shows the collectable title, rarity, broad discovery area and a live Claim within countdown. The standard catalogue setting is 24 hours, but each asset can use a different configured duration, so follow the timer on the actual card rather than assuming every offer lasts a full day.

Select Claim Collectable before the timer reaches zero. Claiming is free: it does not debit Hexagon Tokens or HxElectrum, and the claim service does not require you to remain at or revisit the discovery area. A successful claim creates the owned grant, marks the offer claimed and reloads the hub.

If the timer ends first, the card reports Claim window ended · asset recycled. Recycled means that the temporary account reservation ended; the item was never added to My Collectables. It does not mean the underlying catalogue asset is unique, scarce or unavailable to every other account.

View an owned collectable and understand its record

An owned card shows its title, description, rarity and acquisition source. A GEO item names the broad area where it was discovered. A tile reward is labelled Tile purchase reward. An administrator-issued item is labelled HxAR reward.

The card also says whether the publisher marked that item transferable. Transfer protected by the publisher means the current grant is not eligible for a future exchange. Eligible for protected HxE exchange describes its policy status; it does not mean the Exchange is already able to transfer it.

Select View in AR to fetch the catalogue USDZ file, copy it into the app’s cache and open HxAR’s AR viewer. The viewer looks for a horizontal surface, places the model when one is found and supports pinch scaling. Use a clear, well-lit space and remain aware of people, furniture, steps and other hazards.

Collectables and AR Gallery are separate systems. Claiming or receiving a collectable does not copy it into Saved AR Assets, and the current Collectables card does not provide an export or route into AR Gallery.

Exchange is visible, but settlement is deliberately disabled

The Exchange tab presents a Protected HxAR Exchange banner and can read active listing or trade records written by a trusted service. The shipping client currently sets trusted settlement to disabled.

There is no working on-device action to create a listing, request a purchase, make a counteroffer, accept, decline, cancel, debit HxElectrum or change ownership. Listing cards therefore show Your listing or Secure requests are protected instead of an enabled transfer button.

Do not send somebody money, disclose credentials or arrange an off-platform transfer because a listing appears. HxElectrum is an in-app virtual resource, not legal tender, and the website does not promise a date when Exchange settlement will become available.

The reviewed Exchange screen also has no dedicated in-app Report listing or Block user control. Use the website Report Content or Support route for a concerning preview record; future interactive trading needs appropriate reporting, blocking, moderation and dispute handling before release.

Understand the cloud records and the current deletion gap

Owned grants are account-linked records in HxAR’s public CloudKit database containing an owner identifier and reference, catalogue-asset reference, acquisition source and date, title and description snapshots, rarity, transferability and—where relevant—a broad discovery area. Offers additionally contain the coarse cell identifier, discovery and expiry times, status and campaign reference. Account-linked does not prove that the CloudKit records are private, anonymous, end-to-end encrypted or unreadable by others; those permissions require a separate deployment audit.

Local device storage holds the Nearby Collectables switch, coarse attempt history, notification markers and cached AR preview files. Turning discovery off does not remove those earlier records. Deleting the app also is not the same as deleting the HxAR account or its CloudKit data.

The reviewed HxAR 2.0 account-deletion path does not yet explicitly sweep CollectibleGrant, GeoCollectibleOffer, CollectibleListing or CollectibleTrade records. That is app-side privacy and App Review work that must be completed before release. Until it is fixed and verified, the development website must not promise that Delete Account removes every Collectables record; contact Support about affected preview data.

Use the readable guide and recover from common problems

The screenshot’s small labels and muted explanatory copy are repeated here as normal HTML text. The segmented tabs and labelled buttons use native controls, but the cards lack dedicated accessibility grouping and the AR viewer relies on visual surface detection and pinch scaling without a spoken placement state or separate accessible scale control. The complete Larger Text, contrast, touch-target and VoiceOver journey still needs final review before HxAR 2.0 can be described as fully accessible.

If the hub says Sign in to see your collectables, return to the normal account flow. If it keeps loading or shows a CloudKit message, check the connection and pull down to refresh. If an AR file is unavailable, try again later without repeatedly claiming or buying the same item.

If pocket discovery stays inactive, confirm the Nearby Collectables switch, Always Location status and whether significant-location monitoring is available on the device. Notification permission affects alerts, while the Collectables tab can still be checked manually. If an offer expired, it cannot be reclaimed from that card.

If a tile purchase completed but its expected reward is missing, keep the confirmation details and contact Support. The reviewed client logs the failed award as pending, but no automatic or user-facing reconciliation path was confirmed.